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Frequently asked questions
Questions? Please check the following FAQs first, or contact our customer service.
- Yes, you can use SelectTranslate completely free of charge. Features are open and fully customizable, free models have unlimited quota, providing a truly barrier-free translation experience.
- SelectTranslate offers several free translation models that can be used directly. For non‑free models, you can enable them by configuring an API key. （API key application and setup）
- If you find applying for and configuring API keys yourself too tedious, you can opt for our hassle-free paid plans. Once subscribed, enjoy out-of-the-box access to leading AI models such as DeepSeek, ChatGPT, Gemini, Claude, Qwen, and GLM, with ample built-in quota to easily meet your daily translation needs.
- Yes, Translation Credits are shared across all advanced and flagship translation models supported by paid plans.
- Yes. New users can subscribe to a trial plan (trial plans have translation credit limits).
- You can cancel your subscription at any time before the trial ends at no cost; if the subscription is not canceled before the end of the trial, you will be automatically charged for renewal of the official membership plan.
- If the Translation Credits included in paid membership plans are not enough, we also provide various specifications of Translation Credits add-on packs. You can Purchase Translation Credits Add-on Packages as needed.
- Monthly orders/subscriptions: Refunds can be requested within 24 hours of the initial purchase.
- Annual orders/subscriptions: Refunds can be requested within 72 hours of the initial purchase.
Please note that requests submitted after the deadline will not be refunded. When applying for a refund, please state the reason for the refund request.
Refunds are only available if the translation credits for the order has not been heavily used. If the translation credits corresponding to the order has been heavily used, your refund request may be denied.
If you have previously successfully applied for and received a refund for our services, we reserve the right to refuse any further refund requests from you.
We will review refund requests based on the specific circumstances of usage, ensuring that users can fairly use our services and to prevent abuse of the refund rules.
- Refund Process: If you meet the above refund conditions, please send your refund request to our service email service@selecttranslate.com . Our service team will review your request and process and notify you within 7 business days.
- After logging into your account, navigate to the "Account" page, click the "Manage Subscription" button in the "Current Plan" section, and follow the prompts to cancel your subscription.
- Yes, each membership account can be used on up to 10 devices (browsers) simultaneously. When the limit is exceeded, the earliest logged-in device will be logged out.
- We welcome feedback on any issues you encounter and invite you to suggest improvements or new feature ideas based on your experience.
- You can click on the feedback link to access the feedback/suggestion form.
- Your feedback and suggestions are very valuable to us, we will carefully read each piece of feedback and suggestion and response promptly. You can view responses and interact with us in the Feedback List section of the account center.